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FAQs

  • How do I thaw my scallops?

    For a quick thaw:

    Peel back or cut a small corner of the portioned pack(s), allowing air inside the vac pack.

    Place the scallop pack(s) in a bowl full of cold water, making sure the opening on the pack stays above the water line and the scallops do not come in contact with the water.

    Allow scallops to sit in water until completely thawed. This should take 1-2 hours. 

    Remove scallops from the pack and make one of our awesome recipes! 

    For an overnight thaw (if you have time for this, we recommend it):

    Remove scallops from the portioned pack(s) and place into a bowl or dish. 

    Cover scallops with a paper towel or plastic wrap and place into the refrigerator. 

    Allow scallops to sit overnight and make one of our awesome recipes the next day!

  • Where do your scallops come from?

    TSG sea scallops are responsibly wild-caught in the North Atlantic Ocean by our family-owned vessels, which are based out of New Bedford, MA. Supervised by our team, TSG scallops are unloaded in New Bedford, MA and immediately transported to be individually frozen and vacuum sealed, preserving their peak freshness.

  • Why are your scallops frozen?

    In general, seafood loses moisture at a rapid rate, and bacteria begins to break down nutrients the longer it stays unfrozen. By individually flash freezing our scallops at their peak freshness, we’re able to halt the breakdown process and preserve their nutrition and flavor. 

    Vacuum sealed into perforated portion packs, our scallops can be stored in your freezer for up to 1 year, giving you the convenience to enjoy them whenever you want them.

  • What is a “dry” scallop?

    "Dry" is the seafood industry’s term for natural scallops, meaning they’re not treated with phosphates. Phosphates are the chemicals commonly used to retain moisture and add water weight to scallops. Phosphate-treated scallops are commonly referred to as “wet”, “soaked”, or “treated” and generally have more than 83% moisture content. TSG Scallops are never treated or soaked.

  • How can I tell if a scallop is “soaked/treated/wet”?

    “Soaked” scallops:

    -Appear very white in color (the phosphates also act as a bleach) rather than their natural ivory, creamy, or pinkish color

    -Have a glossy/translucent look, will be rubbery in texture, and soapy or bitter in taste

    -Are typically found resting in a milky, sticky liquid that makes them tend to clump together (easier to notice this when they thaw out)

    -When applied to hot cooking surface, the water/phosphate pickup will evaporate, leaving the scallops much smaller in size.

    To put it lightly, soaked scallops are a disaster when it comes to sautéing, because they release their excess water into the pan and steam instead of brown.

  • How can I tell if a scallop is “dry”?

    “Dry” scallops:

    -Appear ivory, creamy tan, or pinkish in color (or orange, if you’re lucky; see below)

    -When searing, because there is no added moisture, they will caramelize quickly and beautifully

    -Have a natural flavor and a meaty texture 

    TSG scallops are as dry as they come—with no added moisture, and frozen at peak freshness to maintain their fresh-from-the-sea flavor.

  • Why are my scallops orange?

    You’ve got a golden ticket! Orange scallops are perfectly fine and wholesome to eat, and some even say that they’re sweeter than their ivory, creamy tan, or pinkish counterparts. Orange scallops occur naturally in the reproductive cycle, and their color is caused by an excess of a natural pigment called zeaxanthin in the female scallop. So, if you have an orange scallop in your TSG bag, it’s cause for celebration. If you’re feeling extra social, take a picture of your golden orange scallop(s) on Instagram and tag us to be featured in our #goldenscallopchallenge. 

  • How is my order packed?

    Each 2 lb. order is frozen and vacuum sealed into four perforated 8-ounce portions. The scallops are packed inside a lined box with plenty of dry ice so that they remain frozen all the way to you. 

  • When will my order ship?

    All orders will be processed and shipped within 24-48 hours of the order placement. You will receive an update when your order is on the way!

    Delivery timing for orders placed between Thursday and Friday is based on destination. If the destination is in a FedEx zone that allows for a 2-day delivery, we will ship inside the 24-48 hour period. If not, we will ship on the first day that allows for a 2-day delivery to your destination.

    In peak shipping season, between November 2 and January 2, orders to select states may be sent via 3-day shipping. You will be notified about shipping time via email once your order has been processed.

  • What is your return/replacement policy?

    If your scallops arrive damaged or thawed, we will replace your order free of charge. To request a replacement order, please contact hello@thescallopguys.com with a picture of the product. You do not need to send your order back to us. We recommend disposing of the damaged scallops immediately, as we do not recommend eating or re-freezing them.

  • How should I handle the scallops when they arrive, and when I’m ready to cook?

    Upon arrival, immediately transfer the sealed scallops into your freezer to keep them frozen. Once you’re ready to cook, remove as many portions as you’d like and defrost the sealed portions in the fridge or a bowl of water.  

  • What do you charge for shipping and handling?

    Nothing! Shipping is on us. TSG Scallops are sent via 2-day FedEx Ground.

    Additional shipping fees may apply to select states that fall outside the 2-day FedEx Ground zone. Shipping fees will be calculated at checkout.

    In peak shipping season, between November 2 and January 2, orders to select states may be sent via 3-day shipping. You will be notified about shipping time via email once your order has been processed.

  • How do I handle and dispose of dry ice?

    Please handle dry ice carefully and avoid touching directly. To dispose of dry ice, place it in a well-ventilated area at room temperature; the remainder of the ice will sublimate away. Never dispose of dry ice in a trash can, chemical waste container or other garbage/waste can.

  • Can I recycle the liner and exterior shipping box?

    Of course! Our liners are made from plant-based material and fully recyclable, and our exterior shipping box is also fully recyclable.

  • Why should I buy scallops from The Scallop Guys?

    Because we own our own fleet, we can ensure the traceability and purity of our scallops, as well as fair compensation for the fisherman who caught them. Learn more about what sets TSG scallops apart here.